If I were you I would email the lady who made the return in person and let her know that unbeknownst to her, neutral feedback lowers your feedback percentage (most people think only negative feedback does). Then explain that you worked with her to work it all out (with the return) and that you deal in used items but do everything to ensure all goes well…..Then ask her if you send a feedback revision request to her through eBay, would she be willing to revise it (now that she knows it lowers your feedback %). If she says yes, go to Site Map> help topics> A-Z> and type in feedback revision request. You should be able to find the link there. If not, let me know.
Getting Neutral or negative feedback revised on eBay
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